Welcome Tour Guides and Bus Drivers
Whether this is your first time or one thousandth time here, we welcome you!
Here are some instructions and reminders that will make your stay for you and your guests more enjoyable. Upon arrival, please follow the map below to properly drop off your people and to park.
CHECKING IN: Most likely your tour company has pre-arranged for group check in. To do this, please go to the front desk of the hotel you are staying at, either Best Western Plus Ruby’s Inn, Best Western Plus Bryce Canyon Grand, or the Bryce View Lodge. Normally, your guests will all be pre-registered and each guest’s keys and any applicable vouchers will be in an envelope, which will be wrapped in a rooming list for your use, with a letter with instructions for the tour guide and bus drivers. This constitutes a “bus packet.”
When you receive your “bus packet,” please check the number of rooms, and make sure we have included any special meal vouchers that should be there. Please be aware that in some circumstances tour companies do book arrangements directly with our food outlets (Ruby’s Cowboy Buffet and Steak Room, Ruby’s Canyon Diner, Ebenezer’s Barn & Grill, or special arrangements through our Conference and Catering Services.) If that has happened, you may have to pick up your vouchers at the time of service at those locations.
ROOM ASSIGNMENTS: Rooms have been assigned according to rooming lists that we have received as well as requests we have received. We have done our best to accommodate all requests, however due to the high volume of bus tours on certain dates, we cannot accommodate all requests. All special requests have to be emailed ([email protected]), faxed (435-834-5265) or called into the sale department (435-834-5341) at least 48 hours prior to arrival. Any requests inside of 48 hours will not be honored.
TOUR DIRECTOR/DRIVER MEALS: You may have received complimentary meal vouchers in your key envelope depending on your number of passengers. There is a dollar limit printed on the ticket and any amount exceeding this limit will be at your own expense. Please note that Utah Law prohibits the use of a complimentary voucher to purchase alcoholic drinks. If you did not receive a complimentary meal voucher, you may use “Ruby Dollars” for your meal and any other items except for alcoholic beverages which need to be paid via credit card or cash per Utah State Law.
TELEPHONES CALLS: There are phones in every guest room primarily for emergencies, as well as house phones throughout the property. If you need to use the phone in your room, you must provide a credit card at the front desk. Calls using calling cards or other toll free methods are free. Please advise your guests to use their cell phones or other devices to avoid any fees.
FRONT DESK AND SWITCH BOARD: There are front desk and maintenance personnel. They are available 24 hrs a day and the switch board remains open as well. If a guest wishes to open their phone, requests wake-up calls or have maintenance issues, they may call the front desk by dialing “0”.
RUBY DOLLARS: This is a special Guide/Driver reward program. You can inquire of the terms at the front desk. Ruby Dollars is a privilege and we have a zero tolerance policy for fraud. If you are taking advantage of the program (lying about numbers of passengers or how long you are staying) you will lose all accumulated credit and will not be allowed to participate in the program any longer.
ATMs are located in the lobbies of Ruby's Inn and the Bryce Canyon Grand.
FOREIGN EXCHANGE Is available at the Ruby’s Inn front desk.
ACTIVITIES BOOKINGS/CONCIERGE: Dial 7198 on your room phone or dial 435-834-5341 and ask for the Adventure Center.
PET POLICY: The intent to bring a pet must be disclosed at the time of booking or prior to arrival so that the reservation agents can make sure you are in a pet friendly room. If you failed to disclose a pet at the time of booking, either call 435-834-5341 or email to [email protected] to let us know you are bringing one.
For each night of your stay, there is a $40 non-refundable fee in addition to the nightly hotel rate. An inspection needs to be done prior to departure and can be arranged by calling the front desk. Pet owners are responsible for any and all damages caused by pets. Pets cannot be left unattended and are not allowed in dining areas per Utah State law. If a pet causes damage or is unruly, a guest may be asked to leave.
This policy does not apply to registered service animals as defined by the Americans with Disabilities Act. All other animals, including “emotional support animals”, fall under our pet policy. Please be respectful to guests truly qualifying to bring their service animals to our property. In the state of Utah, it is a class C misdemeanor to misrepresent any animal as a registered service animal to gain benefits or to avoid complying with a lodging, restaurant, retail establishment, or any other facility’s pet policy.